We are particular about meeting your expectations with our products. If any product purchased from The Lazy Susan Revolution is not satisfactory, you may return them with the packing slip within thirty (30) days of purchase. Returned products must be in their new and unused condition with the original packaging. Any product that has been misused or that shows any signs of extensive use cannot be returned or exchanged. The customer is reponsible for the return shipping cost. Original shipping costs will not be refunded.